Apollo Hospitals EBS Support
Ongoing Oracle EBS support with XML reports, workflow automation, and custom forms for India's leading healthcare provider
Operational Efficiency
Hospitals Supported
Custom Reports
Support Coverage
The Challenge
Apollo Hospitals, India's premier integrated healthcare provider operating 70+ hospitals across the country, required continuous Oracle EBS support to maintain seamless operations across their vast network. Healthcare operations demand 24/7 system availability with zero tolerance for downtime.
Their complex reporting requirements—spanning patient management, billing, inventory, pharmacy operations, and financial consolidation—needed custom XML reports that could handle high data volumes while maintaining HIPAA compliance and data security standards.
They needed a dedicated Oracle EBS support partner who could provide daily operational support, develop custom forms and reports, automate workflows, and respond to critical issues within minutes to ensure uninterrupted healthcare delivery.
Our Solution
24/7 EBS Support Services
Established dedicated support team providing round-the-clock monitoring, incident management, and rapid resolution for all Oracle EBS modules across 70+ hospital locations.
Custom XML Reporting Engine
Developed 150+ custom XML reports using Oracle BI Publisher covering patient operations, billing, inventory, pharmacy, HR, and financial consolidation with optimized performance.
Workflow Automation Framework
Automated critical workflows including patient admission, discharge processes, billing approvals, procurement, and inter-hospital transfers, reducing manual effort by 70%.
Custom Forms Development
Created specialized Oracle Forms for unique healthcare processes including patient registration, insurance verification, pharmacy operations, and laboratory management.
Integration & Interface Management
Maintained and enhanced integrations between Oracle EBS and hospital management systems, diagnostic equipment, and government reporting portals.
Results & Impact
85% improvement in operational efficiency across departments
24/7 support coverage with < 15-minute response time for critical issues
150+ custom XML reports deployed for comprehensive analytics
Successfully supporting 70+ hospitals across India
70% reduction in manual workflow processing time
99.9% system uptime maintained for critical healthcare operations
Real-time reporting capabilities for management decision-making
Enhanced regulatory compliance with automated reporting
Improved patient satisfaction through faster processing
Established scalable support model for network expansion
Technology Stack
Tantranzm has been our reliable Oracle EBS support partner for years. Their 24/7 availability and deep expertise in healthcare operations have been crucial for our network of 70+ hospitals. The custom reports and workflow automation they've delivered have significantly improved our efficiency while maintaining the highest standards of patient care.
