EXL
Comprehensive Managed Services - Fusion Finance, SCM, Manufacturing, EPM
Team Members
Years Ongoing
Uptime
Enhancements/Year
The Challenge
EXL required comprehensive managed services for their Oracle Fusion environment covering Finance, SCM, Manufacturing, and EPM modules with 24/7 support capabilities.
The business process outsourcing leader needed a dedicated team to ensure continuous system availability, rapid issue resolution, and ongoing enhancements to support their global operations.
Our Solution
17-Member Support Team
Established a dedicated 17-member support team with specialists across Finance, SCM, Manufacturing, and EPM providing comprehensive coverage for all modules.
24/7 Incident Management
Implemented round-the-clock incident management with under 4-hour resolution times, ensuring minimal disruption to business operations.
Continuous Enhancements
Delivered 50+ enhancements annually, continuously improving system functionality and adapting to evolving business requirements.
Performance Monitoring & Monthly Reviews
Established proactive performance monitoring with monthly business reviews to ensure optimal system health and strategic alignment.
Results & Impact
3+ years of successful ongoing partnership
99.9% system uptime maintained consistently
Under 4 hours average incident resolution time
50+ enhancements delivered annually
Comprehensive coverage across all Fusion modules
Proactive support minimizing business disruption
Technology Stack
