Lotus Group Digital Platform
Digital platform enhancement and process automation for real estate operations with scalable web solutions
Process Efficiency
Properties Managed
Monthly Visitors
Faster Transactions
The Challenge
Lotus Group, a prominent real estate developer managing 25+ premium properties, faced significant challenges with their legacy digital infrastructure. Their outdated website and manual processes were hindering customer engagement and slowing down property transactions in a highly competitive market.
Property inquiries, site visit scheduling, documentation workflows, and customer communication were handled through disconnected systems and manual processes. This resulted in slow response times, inconsistent customer experiences, and limited visibility into the sales pipeline.
They needed a modern web platform that could showcase their properties effectively, automate key workflows, integrate with their CRM and financial systems, and provide a seamless digital experience for potential buyers and existing customers.
Our Solution
Modern Web Platform
Built a responsive, high-performance web platform using Next.js and React, featuring immersive property showcases with virtual tours, high-resolution galleries, and interactive floor plans.
Customer Portal Automation
Developed self-service customer portal enabling online property inquiries, site visit bookings, document uploads, payment tracking, and construction progress updates, reducing manual workload by 70%.
CRM Integration
Integrated platform with Salesforce CRM for seamless lead management, automated follow-ups, and comprehensive analytics on customer journey and conversion metrics.
Digital Payment Gateway
Implemented secure payment gateway integration enabling online booking amounts, EMI payments, and automated receipt generation with real-time transaction tracking.
Analytics & Reporting Dashboard
Created comprehensive analytics dashboard providing insights into website traffic, lead quality, conversion funnels, and property performance metrics for data-driven decision making.
Results & Impact
70% improvement in operational efficiency through automation
Successfully managing 25+ premium properties on unified platform
10,000+ monthly visitors with 45% increase in engagement
3X faster property transaction processing time
80% reduction in manual documentation workflows
60% increase in online lead generation
Enhanced customer satisfaction with self-service capabilities
Real-time visibility into sales pipeline and performance
Seamless integration with CRM and payment systems
Established foundation for expanded digital initiatives
Technology Stack
The digital platform transformation has revolutionized how we operate. Customer engagement has increased dramatically, and our team's productivity has soared with automated workflows. The seamless integration with our existing systems and the quality of Tantranzm's work have exceeded our expectations. We're now expanding our IT initiatives with confidence.
